Frequently Asked Questions
Products
How do I choose the right machine to buy?
How do I choose the right machine to buy?
Choosing the right machine depends on several factors, including your intended use, frequency of use, budget, and specific tasks. If you are unsure, please call us using our contact number. We offer honest, tailored advice to help guide your purchase with zero sales pressure.
Shipping
How are shipping costs calculated for excavators?
How are shipping costs calculated for excavators?
For excavators weighing one ton and above, shipping costs are calculated individually based on driver trailer delivery. We charge £1.50 per mile from Chester.
Are parts included in free shipping?
Are parts included in free shipping?
Shipping costs for parts are included in the price for mainland UK orders. Offshore orders attract an additional premium, which is calculated based on item weight and delivery location.
How long does shipping take, and which couriers do you use?
How long does shipping take, and which couriers do you use?
We aim to dispatch all orders within 2 working days. We use premium couriers such as FedEx and UPS for standard shipments, and Palletways for larger items.
Returns and Refunds
What is your refund policy?
What is your refund policy?
For details on returns and refunds, please refer directly to the Refund Policy section on our website.
